Privacy Policy

Refsol International Privacy Commitment

Last Updated: July 2026

1. Introduction

Refsol International (Pty) Ltd ("Refsol", "we", "us", or "our") respects your privacy and is committed to protecting personal data in compliance with the South African Protection of Personal Information Act (POPIA) and international data protection standards. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or interact with our services.

2. Information We Collect

We may collect personal and corporate information when you interact with our website or submit technical inquiries, including:

• Contact Identifiers: Name, job title, company name, business email address, and telephone number.
• Technical & Process Inquiries: Details regarding refinery specifications, chemical testing requests, or equipment consultation.
• Digital Data: IP address, browser type, device information, and site interaction analytics gathered via standard security logs.

3. Purpose of Processing

We process your personal information strictly for legitimate commercial and technical operations, such as:

• Responding to technical inquiries, laboratory testing setups, and chemical process consultations.
• Facilitating contractual value chain management, logistics coordination, and customer account administration.
• Maintaining regulatory compliance, ISO 9001/14001 quality audits, and safety records.
• Communicating product updates, technical bulletins, and corporate announcements.

4. Data Protection & Storage Security

Refsol implements robust physical, administrative, and technological security controls to prevent unauthorized access, loss, misuse, or alteration of your personal information. Our internal systems undergo periodic security reviews and operate under strict access controls.

5. Sharing & International Transfers

Refsol International does not sell, rent, or trade your personal information. We may share necessary details with authorized global technology partners (such as Kurita Water Industries) solely under strict confidentiality and non-disclosure agreements to fulfill specialized technical service requests.

6. Your Rights Under POPIA

Subject to applicable legal obligations, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of outdated or inaccurate personal records.
• Object to the processing of personal data for direct marketing purposes.

7. Contact Information Officer

If you have any questions or wish to exercise your data rights, please contact our Information Officer: